PRODUCT

Amazon Moolah is part of the Amazon Local Commerce business. Moolah a P2P payments product for easily sending money to other peers. 

MY ROLE

  • UX Lead
  • User Research
  • Personas
  • Sketching and Wireframing
  • Visual Design
  • Prototyping

I partnered with the product manager and a visual designer to translate concepts into features that address customer needs and goals. I defined the product with the product manager and balanced between customer and business goals. I prioritized and negotiated features for launch and beyond. I executed wireframes, prototypes and design specs. I created prototypes to share the vision, design principles and content strategy. I presented works to gain buy‐in from executives, senior stakeholders and many other Amazon teams throughout the project lifecycle.

assumptions

  1. Users want to easily manage group payments
  2. Transactions usually start with requestor requesting money from multiple parties
  3. Users want to receive money via debit accounts or Amazon gift cards

USer stories

  1. Users can request money
  2. Users can send money
  3. Users can manage payment history
  4. Users can manage active requests
  5. Users can receive money via debit accounts

Wireframes

With these assumptions in mind, the PM and I started to create low fidelity mocks that address our target customers' needs and goals. I like testing often and early using low fidelity mocks, because its easier to change if our assumptions are incorrect.

Review and feedback

After we validated our assumptions, I created higher fidelity mocks. Amazon is very heavily focused on feedback and review sessions with the entire team (Designers, PM's, and Engineers). I received a great amount of useful feedback after each review session to improve design decisions. 

FINAL MOCKS AND PROTOTYPE

MANAGING TRANSACTIONS


REQUEST/SEND MONEY


PAYMENT METHOD

Prototype

You can access the final prototype using this link: Amazon Moolah